Zune == Historical Flop?


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Readers of this blog can be excused for forgetting that Microsoft released a little thing called the Zune a couple of weeks ago. The somewhat large, rectangular, sometimes-brown rubbery portable video/music player was under development by Microsoft at a cost of untold millions of dollars and vital man-hours to be thrust upon the market in time for the holiday season this year to compete with the ever-ubiqitous and 80%+ market-share holding iPod.

Well, the product launch seemed to fall upon deaf ears. The new player pretty much landed with a “thud.” No excitement, nobody running out to the Best Buy or Target to grab their Zune on the day it was released. After months of hype, Zune has fallen to 93rd (at the time of this writing) on Amazon’s list of most popular electronic products behind pretty much every other portable audio player and just about anything else anyone would want to buy. The iconic image that will quite possibly forever be inextricably linked to the Zune is the installation error screenshot, featuring a bizarre picture of people doing who-knows-what on the ground with some asian woman’s face contorted into a bizarrely approriate expression of pain and anguish.
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With Zune, Microsoft has apparently totally thrown their ironically named “Plays For Sure” initiative into the dustbin of history. I always thought that the idea of P.F.S. was good. The only way anyone could go up against the iPod and iPod technological ecosystem would be to band together and offer something the iPod most certainly does not — choice. The “Plays For Sure” initiative states that as long as you buy a player that is labeled as “Plays For Sure” you could buy music from any of the participating stores and expect it to sync and play flawlessly (in theory, at least). Obviously, the Zune not working with this existing infrastructure has pissed off all of the other former Microsoft allies (Creative, SanDisk, Napster, etc.) and has analysts scratching their head as to why would anyone want to get a Zune now if it means you can only use it with the proprietary Zune-only store and Zune-only player. The darn thing supposedly doesn’t even work with your pre-existing and pre-installed Windows Media Player.

Beyond that, I could go on and on about how this player is flawed. You can’t buy the songs directly with money. You need to trade in your money for “points” that, in turn, are used to purchase the music. Since there’s a minimum amount of points you can get, it’s “like a county fair that makes you buy food tickets, this system forces you to buy more than you need for the next transaction” (washington post). The Zune store doesn’t offer videos yet. The player is bigger and heavier than the iPod video and other competitors, yet the screen offers no additional pixels. The software is buggy and prone to crashes and difficult installs (see all the reviews mentioned below). Apple has already stuck it to Microsoft by lowering the iPod price to $250 with relatively short notice before the Zune launch. Originally, the Zune was supposed to price at $300 — competitive with the iPod. Apple’s move forced Microsoft to lower the Zune price to $250 to still be competitive, so now they’re taking an additional $50 loss on each player sold. I know it’s supposed to be a loss-leader initially, but that’s ridiculous. And remember, Apple and all other player manufacturers sell their players for a profit, a novel idea, eh?

Tech pundits and reviewers are having a field day writing about the Zune’s shortcomings and the potential for it to be a massive failure:

  • Top 10 Things Wrong With Zune (zdnet.co.uk) — “…the reasons Zune is doomed to become known as the New Coke of failure in the drinks holder of the Edsel of marketing misfires…”
  • Avoid the loony Zune (Chicago Sun-Times) — “…The Zune is a square wheel, a product so absurd and so obviously immune to success that it evokes something akin to a sense of pity…”
  • Microsoft’s No-Zune Zone (thestreet.com) — “…Years after anyone would have expected it to counter the most successful product in the history of archrival Apple, Microsoft rushed out a slightly undercooked product to hit the holiday season…”
  • Installing the Zune… sucked(endgadget.com) — “…That’s because this is where the software crashes for the first time. So we have to start over from make a connection — but if your Zune is still plugged in, the software won’t see it. So kill the process, unplug the Zune, restart the software, plug the Zune back in. Ok. We did this a couple more times before we learned our lesson…”
  1. #1 by errhode on November 27, 2006 - 1:22 am

    Damn.
    I won one of these things a few weeks ago and it has yet to arrive. Sounds like I would have been better off with the $75 Best Buy gift certificate that the second place finishers got.
    On the other hand, I didn’t have to pay for it and a free-yet-not-ideal mp3/video player is better than none at all.

  2. #2 by Mike on November 27, 2006 - 7:36 pm

    Excellent summary of the monumental flop that is the Zune. It seems that the tables may have finally turned, and Microsoft is no longer capable of outsmarting their customers. I’m fully expecting similar results with Vista.

  3. #3 by benoc on November 27, 2006 - 9:54 pm

    Ahh well then you’ll appreciate my next entry that’s in the works concerning the steaming pile of poop that is vista.

  4. #4 by 1/2 Two Grim Dudes on December 3, 2006 - 8:19 pm

    Wow. I literally hadn’t heard anything about Zune except for this entry. Incredible.

  5. #5 by Colossus of Rhode on December 5, 2006 - 3:03 pm

    Zune

    Almost as if it was a belated birthday present from Microsoft, the Zune I won a few weeks ago finally showed up yesterday. Benoc covers the public perception, which generally led me to believe that this wasn’t going be a prize I particularly valued. Bu…